Aim of this project was to build new, modern 1-1-2 for the Czech Republic including whole emergency process from call take through dispatch to field intervention.
Country: Czech Republic
Time window: 2013 - 2015
Population: 10 millions
Client: Ministry of Interior of the Czech Republic
Number of calls: 2 million per year (more than 5000 per day)
Data inputs: 150 million per year
In operations: 24x7
- Roof Project (1-1-2) "National Information System of Integrated Rescue System".
- Regional standardized projects of the basic components of the Integrated Rescue System (Police, Ambulance and Fire Fighters for all regions of Czech Republic).
- Central standardized project of the Fire Brigade of the Czech Republic.
- Central standardized project of the Police Presidium of the Czech Republic.
- The National Information System of the Integrated Rescue System was the so-called "roof solution" (jointly used technologies), the regional and central standardized projects for this roof solution have been established.
Type and scope of services provided
- Member of analysing (architecture) team for whole solution (system design of a cross organisational emergency call response system).
- Software Development (Customization), Installation, Deployment, Training. Whole chain delivery (setup and implementation of an integrated emergency call handling and dispatch information and communication system).
- Main responsibility: data consistency and interconnection between 1-1-2 and intervention units across all stakeholders (Police, Fire fighters, Ambulance).
- 24x7 helpdesk and support services.
"In KOPIS (Operational and Information Centre) we see practical examples on a daily basis. Thanks to position of vehicles we perfectly know where they are, we can direct them operatively to the nearest emergency site, navigate them when they cannot find the site. Photos provide operation units, the managing officer and spokesperson with a quick feedback on the situation at the site. Drawing got the most useful and proven during floods in 2013."
Col. David Jirous, the head of KOPIS (Operational and Information Centre) of South Moravia
"Visualization of firefighting units is especially valuable regarding emergencies during which an automated external defibrillator is used. In case of such emergencies, a rescue team as well as the most available firefighting team with an automated external defibrillator are on the move. If we see on the map that fire fighters are already at the site with the defibrillator, the operator may inform the caller that the fire rescue unit is there already and ensure the fastest possible arrival at the patient."
Barbora Zuchova, a spokesperson of EMS South Moravia